Am I reviewing the brand H & M itself or this actual location?
I love H & M clothing. Every time I'm at Fashion Square, I have to go in. Is the quality all that great? It depends on what you're getting. I love the jeans there, they fit well. And most of the clothing is true to size-which is great in my book. I love their Divided line! Some of the clothing borders ridiculous but the same can be said for Forever 21 or any other store like it.
I would say the store is pretty well organized, aside from the clearance which is a total effing nightmare. The clothing is inexpensive enough to not even warrant sorting through all of that mess. Also, the shoes... They are scattered about through the store. Can someone please tell me how that makes sense? Put them all in one section!! Sometimes I find a pair of shoes randomly that I like and just can't figure out where the other sizes would be..could it be that only one pair exists in the store?
Customer service wise? It's alright. I never see staff walking around asking if you need help-you're pretty much left to fend for yourself if you're looking for something. I've never had a problem with the cashiers, they're usually friendly and quick.