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| - Yeah, I just don't know about this place. I went in for an alignment and had a few issues. I will say, the staff is super friendly and accommodating and they wound up refunding my money but I kind of had to fight with them a little. They were so nice to fit me in same-day and the time they quoted me for the repair was accurate.
Like I said, I went in for an alignment and they completed the work. As I was driving home, I noticed my car was going to the left when I kept the wheel straight, so I made a u-turn and headed back to the shop and explained what was happening. The guy at the front test drove it and said that nothing was wrong and to drive in the middle lane and see if it still pulled...so that's what I did and it did the same thing so I brought it back again and this time I suggested a test drive with the technician. The technician came out and asked for my keys and was like, "oh, you're going to come?!" I said yeah, I want to show you. So anyway he hopped behind the wheel and told me the same thing..."it's not pulling and everything is ok..." Frustrated, I asked him to pull over so I could show him. We watched as the car dashed across three lanes of traffic when I held the wheel straight.
When we got back to the shop he didn't really seem thrilled but put the car back up on the lift. About 5 minutes later the manager comes out with a piece of paper showing me the numbers. I explained that I understood what the computer says and what the piece of paper says but the car is pulling to the left and it isn't right. He tried to blame it on torque steer...which is ridiculous. I told him that torque steer is only under heavy acceleration and the likelihood of it being torque steer on a Prius is ridiculous. I told him that I would bring it somewhere else, have it fixed, and dispute the charge. We agreed that he'd refund my money if another shop could do better. The manager said that I would not be able to do any better than what he was showing me. He wound up having to eat those words. Poor guy.
On Sunday I brought the car to Pep Boys who showed it out of alignment on the left side by 0.06° and on Monday I brought it to Brakes Plus who showed it out of alignment by the same number. I had Brakes Plus perform the work and went back to Break Masters with this info and they refunded my money.
Break Masters' alignment is inexpensive...I believe I paid $49.95 after a $20 off coupon but you get what you pay for, it seems.
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