| rev:text
| - I was going back and forth between 1 and 2 stars. Mostly because of the service.
We called and had a reservation for 8. Which was fine. We were seated promptly and our server was VERY friendly. However, that is where the decision between the 1 and 2 stars kicked in.
3 of our party were already sitting down with their waters when we arrived. A few minutes later she came and took our drink orders. I asked for a SAMPLE of a beer and my friend ordered a flight...and some waters. She came and gave everyone else their drinks/sodas and we got nothing. No beer. No water. Oh and an extra margarita that was wrong. They fixed that and brought it back but still no beers or waters. So I kindly asked our server (J) for our waters and they were just sitting on a tray behind us the entire time. Mind you, the place was not that busy. We asked for our beers...my tiny little sampler and the flight and she said "OOOPS! I messed up...I'll grab them." A few minutes later and still NOTHING. So we asked again, "OH they didn't bring them out to you?"...40 minutes later and I finally got my SAMPLE of beer and my friend got her flight. We then got our food. Which was fine until we realized one of our party did not receive the main part of her dish. She clearly ordered the brewers club with a side of onion rings, which the server quickly told her that it was a .95 cent upcharge, to which my friend was fine with. So when we informed our server that they didn't bring her sandwich and only a side of onion rings, she said, "Well, I have to check the ticket for that." Ummm...you clearly understood that she ordered the sandwich and the onion rings because you mentioned the upcharge. 5 minutes later she gets a sandwich that was clearly thrown together at the last possible moment!
We did ask to speak to a manager. Our server brought him over and we very kindly, no really, we were super nice about it, told them of our issues.
*took forever to get water
*she wrote the wrong margarita orders down
*we had to ask for our beer 3 times and it took 40 minutes for me to get a SAMPLER. (Manager said, "it took that long for you to get a sample?" YES!
*we didn't get the main portion of one of the orders because our server "Messed up"
He just nodded and said okay. He didn't offer to comp anything.
In the end, even after telling her who was on what ticket, she still made some mistakes on the check, but at that point we didn't even bother telling her and just figured it out on our own.
Kindness only gets you so far. Incompetence...yeah, that is what gets you 1 star. It may not seem like much, but when you are sitting there waiting for almost an hour to get 2 oz of a drink...it is ridiculous!
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