| rev:text
| - 1. In January 2015, I went to trade in my iPhone 5S for a 6 at this location. After carefully looking over the salesperson said that there was a tiny dent (that I couldn't see even after he pointed it out to me) and because of that, my phone was worthless.
Those were his actual words. My phone was worthless. I wound up taking my phone to a different Best Buy location a week later. I even pointed out the area that the dent was supposedly in. The sales person showed another sales person, then a manager who all agreed nothing was there and offered me full price trade in towards an iPhone 6.
2. On the above mentioned iPhone 6 that I got, I purchased the Geek Squad warranty for $10.99 a month instead of purchasing the warranty through AT&T or Apple Care. I'm one of those guys that always buys an extended warranty (except on stupid things like software/DVDs). The warranty plan I chose covers broken screen, lost/stolen phones, water damage etc. Well, I cracked my screen fir the first time ever and brought my phone in. I was told I would have to send my phone in and they would mail me a replacement which would take up to 7 days without a phone, or I could pay and have my credit card on file and have them ship me a phone first then I would return my phone. I opted for that option. I was then asked if I knew about their service fee. I said no and was told that I have to pay my deductible which was $149. He then corrected himself and said it wasn't $149, but $199. I asked why it was more expensive to get my phone screen replaced there WITH my warranty than to go ANYWHERE else. He said he didn't know that was there policy. I asked him something else which prompted him to look at his screen and he apologized and told me he was once again wrong and that it would be $249. He asked if I wanted to do it. I told him no because its ridiculously overpriced and gets more expensive everytime he opens his mouth.
So finally fed up with other issues I was experiencing with my phone, I took it to the Apple Store. I showed up for my appointment they did a few tests and wound up restoring my phone and told me to take it home and try it out for a few days. I asked what I would do if the problems persist and was told to bring it back and they will swap it out. I asked about the screen, They told me they could replace it for $109 there in store in under 30 min, but to wait to see if they need to swap it out first. I asked about the deductible and was told there is no deductible since its still under warranty.
I love Apple. They've always treated me right.
As for Best Buy, I would probably never go back. Not worth my time or money
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