I brought my engagement ring in to get it re-sized smaller since I've been wearing it on my middle finger for months. Alex was pleasant to deal with. I was in and out in about 20 minutes, even though several other patrons started coming in after me and as far as I can tell, he's the only person who works there. The ring now fits perfectly on the proper finger and it only cost 35 dollars. I don't think you can ask for any better.