We ordered an LG refrigerator from Home Depot in September 2017. The sales people at Home Depot were very helpful and knowledgeable and we have no issues with them. However, Home Depot chooses to contract out the delivery of the appliances and that is where the problems happen. Home Depot contracts with a company that then sub-contracts it out to a trucking company. You think you are doing business with Home Depot but some guys show up to install the refrigerator, and you have no idea who they are. And Home Depot seems to feel that they are not responsible for whatever happens then.
Our delivery seemed to go very well and we were pleased, but the next day we noticed water on the floor of the furnace room which is directly downstairs from the kitchen. We thought it was a leak somewhere in the furnace room but we could not locate it. It was a small amount of water so we just cleaned it up. The next day there was much more water and we realized it was coming from the kitchen, upstairs. Not a flood, just a slow drip. We pulled out the refrigerator and confirmed that the water was coming from the fitting they installed to connect the water line from the refrigerator to the copper tubing that supplies the water. We called a plumber who came quickly and installed a new fitting which stopped the leak. We then called in a company that cleans up water damage. The water had migrated into our family room and we had wet carpet and wet wood paneling. Total out-of-pocket cost just under $1,000. We pursued the owner of the trucking company that did the damage and he just replied "I am denying this claim". I asked if he was insured and got no comment. To shorten the story, I filed a suit in small claims court.
I asked the Home Depot person who handles problems like this (a full time job?) what would happen if this guy backed his truck into my house and did $30,000 worth of damage? Could he just deny the claim? And what would Home Depot do?