I was there for the first time last week. I just happened to walk by! While I was growing up there use to be the "cent" store... we only needed a couple cents to get a bunch of candy! I always got the candy sticks in the fake cigarette packs, they were like a quarter... anyways, I was looking for those when I walked in. They have everything everywhere. It's a little chaotic, and the lady working said they change the layout quite frequently. They have some cool items, that you would not be able to find elsewhere.
I asked her if they sold the candy sticks, and she said they did. She walked around the place and could not find it - she mentioned they must be sold out and to come back in a couple of weeks.
Instead I saw something I wanted to buy my friend that I was suppose to be seeing soon (which ended up not happening anyways). I purchased the item it was a little over $9 in total. I get back home and... I don't have the item - she never gave me it! I am hardly uptown (especially at the EpiCenter) so I call them and ask if they can just refund me since I probably won't make it back there for a while.
She said she had to tell her manager because she does not have the authorization to do so, which makes sense. She gets my name and number.
Several days go by... no word. So I call back (and someone else answers) and I explain the situation. They said the same thing and got my information down - again.
A couple more days go by... no word. I happened to be babysitting uptown and was able to swing by there. I explained the situation to the girl working and she asked for a couple minutes to figure it out. So, while I was waiting I decided to look around again and see if they had the candy sticks back in stock. After a little she comes back and says that we have my item in stock and she can just give me it - I told her no, since it was for someone else that I will no longer be seeing soon. She again leaves and returns and told me they cannot give me a refund...
But can give me store credit. I did not want to get anything that day - so I asked if they had a gift card or a certificate so I can come another day. She hand wrote a certificate for me and told me if there are any problems when I come back in to redeem it to tell them to call her.
I am just a little fed up with the way this situation was handled. If they would have just told me in the beginning I cannot get a refund and only store credit this wouldn't have gone a week.
I am going to go back (not in a rush though) so my money does not go to waste.
I'm hoping my experience will change the next time I visit.