I went there last year and bought a few bars of soap. They're really cute and nicely made, so I'm quite surprised of the low ratings for this store. I'm bummed out their branch in Downtown Disney is closed.
The sales guy was a bit annoying, pushing for products, but I get it - he's just doing his job. It's hard to shop around when you sample their soap and walk around with wet hands.
Anywho~ over all it was a nice experience. The guy was polite. The soap smells nice and I found a perfect wedding themed present for my friend - a soap with a groom and bride in the middle!