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  • We used SouthEnd about 10 years ago to paint the exterior of another house we lived in. Previously they had done the work exactly as we wanted. We wanted all the paint brushed on because it lasts longer and is more even. They sent a crew of six and the work was done exactly as we wanted and very efficiently. The paint looked very good for a long time. So when it was time to paint the exterior of our new house, we called them for an estimate. Tommy came out and promised to do the work exactly as before (brushed on) and he talked us into the highest grade of exterior paint they offered. Southend sent one painter to do all the work on our house. He power washed, did repairs and painted all by himself the entire week. When he started spraying on the paint, I had to stop him. He called the boss (Todd) to discuss the difference in instructions given. And he waited for a return call. I assumed Todd was calling my husband to square things away. But, alas, Todd was not calling either of us. Instead I had to call him and tell him this was not what we asked for and we were assured it would all be brushed on as had been discussed at the estimate. In the meantime, the painter assured me it would work better to spray on in most areas and then go over it with a roller. I relented so that work could proceed. A few days later, my husband noticed the wrong grade of paint was being used. My husband spoke to Todd the next day which was also the last day of painting about this mistake. Todd told us he was nearby and would stop by the job site. He never showed up. Later that day, the job was done and I had to call to get the final cost and waited to find out what the price difference would be with the less expensive paint, which we got. At that point, Todd promised to come out in the next few days to see the work done. (He never showed up.) We did not push for any further price adjustment because it looked fine, although we felt the price contracted had been higher since we wanted it brushed on vs. sprayed on. The painter, we found out, was an independent contractor. He had 30 years experience and rarely works for Southend. We were fortunate to have a painter who was qualified and conscientious but that's not a guarantee anyone else would get someone like that. I could not recommend Southend to anyone and will not use them again.
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