I am very disappointed about shopping online at the Bay website. I purchased online twice, but both times have problems. The first time, they sent the wrong product. The second time, one piece is missing. Their only solution is asking me to drive to the store and return and get the refund. But it is annoying. I want my missing part of the product instead of driving all the way to the store (twice). If it was a gift and I sent directly to my friend? The gift is either wrong or missing part. How would you feel? Something serious wrong with the Bay's warehouse, before they ship things to the customers, they seemed never check. A big company like the Bay, I don't feel they treat the customers seriously. I am very very disappointed.