I appreciate the free vacuums and the cleaning rates are reasonable, BUT I feel I got talked into a "Fast Pass" and when I tried to cancel, in a reasonable amount of time, (5 day prior to month end), my account was still charged, due to their policy (which they tell you AFTER you have already signed up) of having to give them 7 business days. Not like it takes days to click a button and cancel - I think it's just wrong how greed can make businesses do these sneaky little practices. It seems customer service should be more important. I won't EVER sign up with them again, and my son warned me, but hopefully others will learn from our mistake. Make sure and read the fine print, that's for SURE!