I'll never order from Papa Johns again. I placed an order online for 8 pizzas a day in advance. Originally I scheduled the order for 6:45 but realized that that was the dinner rush and the likelihood of my pies being ready in time was slim so I called in to move it to 8:30 to make it easier and more likely to be ready as this was a time sensitive event. I go and pick up the pizza at 8:15 and I'm assuming this person who was the manager looks at me dumbfounded and states that the pizza was just delivered.
I inform her that it was a carry out order. She just stares at me so I ask again..."Soooo, are we going to call them back..because it was for carry out?" She then starts to blame me saying "Well you put it in as delivery.." I proceed to show her the confirmation for carry out then she shifts the blame from me to "the internet company who puts in the orders" all the while taking no ownership of the fact that it is now 8:30 pm and I still have no pizzas. Nice.
The delivery driver finally gets back and I'm beyond irritated but I just want to get out of this joke of a place. The manager takes even longer to ring me up because she initially tried to charge me a delivery fee for the pizza
Again, I was PICKING UP. I was so annoyed I didn't even bother checking if they got the toppings right and
When all is said and done, I'm leaving with a bad taste on my mouth, 8 nukewarm pizzas pulled from the delivery drivers bag, and I'm now 30 mins late to my own party. This was way unacceptable and the lack of ownership in this place was sickening. I'll stick with Pizza Hut.