I did not even stay at this hotel, but had the BEST customer service experience.
I was on my way to a dance function, in mid October. We pulled up the Sheraton and stood outside realizing we had gone to the wrong hotel. We were freezing, when a front desk receptionist came out to and ushered us inside. He then proceeded to sit with us and help us find the hotel we were actually suppose to be at. We all felt very safe and thankful we didn't have to be outside in the dark and cold!! I wish I could have gotten his name!