They don't seem to get their orders right. Husband ordered a Baconator or (something like that - beef and bacon on a bun) and he took his order to go. The girl taking his order was borderline rude... or at least didn't have basic manners. If someone says "thank you" it's customary to respond with "you're welcome."
When he got back to the hotel he opened it, and found that instead of a bacon burger he had a spicy chicken sandwich. He doesn't eat spicy things. And because there was an event at the convention center, he didn't want to go out again and lose his parking spot.
What's weird, is that this place wasn't busy. There was one guy ahead of him, and some people sitting at a table. How do you mess this up when you're not even busy?
Bottom line, check to make sure you've got YOUR order - and if you can, stand at the counter and watch the kitchen like a hawk so you know for sure.