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  • Just like Taylor, I just had the same experience when trying to make an appointment with this office. I was asked about my insurance before my question of whether or not they are accepting new patients was even answered. I was told November is the earliest new patient appointment and when I said I would like to move forward, the female I was speaking with, I think she said her name was Mary but she said it so quickly I can't be certain, placed me on hold. After 5 and a half minutes,I hung up. Poor potential patient experience! I am calling for help, not to have my time wasted. As an individual who works 60 hours a week, I don't have time to sit on hold, especially when you are only taking appointment calls between 8:30am and 4:30pm. If she had come back on the line to provide an update, it may have evoked a better response but when you are forced to call for an appointment and cannot make an appointment online, the staff needs to be more on top of their game.
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