| rev:text
| - I've been meaning to write a review on this place.
There was an instance where I ordered 5 rolls. The guy at the register said "did you order enough?" I think he was being sarcastic but I didn't appreciate that comment. He made me feel bad for ordering a lot and probably holding up the line. I paid $50+ for that and felt bad for ordering 5 (to share with my family)!
Another instance, I used their online ordering service, for the sole reason that the food would be ready when it was time to pick it up. When I got there, instead of a bowl, they made a roll. I had to wait in line and get my order made.
Again, I use their online ordering service (on 3-26), so that the food would be ready by the time it said it would be ready by (45 minutes after ordering time.) I don't know if any of you order via their website, but it has a section where you could put a different "pick up by" name. I had my fiance pick it up so I put his name. When he gets there, 1 hour 15 minutes later, they couldn't find it under his name and told him that I probably ordered for a different location, skipped him/disregarded his issue and went on helping the next person in line. He calls me up, I tell him to try my name, he tells me they aren't even acknowledging his presence, had to get someone's attention to tell them to look up my name. They found my name, BUT the food was not even made.
During that time, I called to ask what was going on. I spoke with John "Directives manager" who was very rude and had an attitude over the phone. He told me "we were busy and I already gave a coupon for a BOGO. So what is the issue?" I asked for the owner's name, but he was hesitant to tell me. Then he tells me he's the manager and asks why do I need to know their names. Sassy much? If he didn't speak with attitude, I think the conversation would have been tolerable and I would have understood that it takes 1 hour and 15 minutes to make 2 bowls-that came with directions! The cherry on top was... When I got my bowl they forgot my avocado!
Dear Freddy & Eric,
Please include customer service as a priority in your business. I've had 3/5 bad experiences here! Once was enough, but I still gave this company the benefit of the doubt. Please look into your online ordering service, Chownow, and why it doesn't show "pick up by name" and uses the person who ordered it. That way there won't be any confusion for customers/staff members. Otherwise, remove that section online where it asks that. Have your staff acknowledge waiting guests and greet them as they come to the line. Little things like that go a long way.
Thank you.
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