I definitely agree with the previous Yelper, this place does have irresponsible customer service. I bought 2 Groupons a while back for the keratin treatment and used one in November (pretty good results with the treatment, although the service provider was late for my appointment). I had an additional Groupon that had expired in May and was told on the phone that I could use the value ($89) towards any good or service in the store. So, I scheduled a double process color for this morning (value- $80). When I arrived, I was told that I could not use the voucher for anything other than the keratin treatment and that if I chose to have another treatment, I would have to pay an additional $45. Such BS!
Upon reading the 'fine print' on the Groupon, I pointed out that it clearly states that you can use the amount of the voucher for any good or service, I was pretty much told TFB. The owner/service provider didn't offer to do anything else for me, just opened the door and sent me on my way.
I have since sent her a copy of my voucher with the fine print highlighted. I have called Groupon and they are going to give me my money back, since the owner also refused to give it back to me on her end.
A word of caution...if you still choose to go to this salon, don't buy or try to use a Groupon or Living Social deal and don't expect good customer service.