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  • Was craving Red Robin as it had been a few months since we had been there. Decided to fight the shoppers at the mall and go. Got seated right away. This is why there is 1 star. After that it went down hill. The server was friendly and took our order. We indicated what coupons we brought with us and he said no problem. Our order comes and we are told that the Mac and Cheese we ordered was not yet ready and was still cooking. So here we sit with everyone eating and only half the meal for one of us. The Mac and Cheese comes out and the cheese on the top looks to be tossed on the top and the center is cold. OK they had just said it was cooking, so why would it feel like it was freshly thawed out. The top with the melted cheese was hot but that was the end of it. We sent it back. By the time the new mac and cheese comes out, the entire table is finished eating as we had shopping we needed to get to. I asked them to put it in a to-go box. (Yes so I can take it home and still not get to eat it hot). Next the server comes to us and tells us that they cannot apply the coupons we brought. Even though when placing the order we were told everything was good. We would never have ordered the milkshake had we known that the coupon would not have been applied. The coupon does not say anything about only 1 coupon can be used per table. Nor did the server tell us that it could not be done until after the milk shake was consumed. Next we go to pay and I check my statement and see that the charge for the meal was charged twice! I call them to let them know that they ran my card twice and I need it reversed and I get told that I have to wait 10 days and call back. Oh did I mention that we could not even get anyone to refill the drink until we specifically had to ask if it would be refilled at the end of the meal. Very bad service given and we were so excited to come here.
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