When I lived in Las Vegas I learned a few things about customer service and how people are treated so I like to exclude that when rating a restaurant. But yes it is bad here and unless you are at a high end steakhouse/other fine dining on the strip then usually service isn't the best. Some reviews have stated this is expensive, and I agree and disagree. This is expensive for Chinese food but cheap for Caesars Palace. My meal was $17... at Gordon Ramsey Pub you will be getting two deviled eggs for that price and at Nobu you will be getting hot tea for that price. You are paying for location and a unique food option as the other popular/decent Asian restaurants turn into nightclubs halfway through dinner (Tao and Hakkasan) which is just annoying. SIDE NOTE: if you're looking to get into Tao or Hakkasan nightclub you can skip the line by eating there first and they take you up the back way after dinner. Anyway back to the food, it's ok and worth a try if you keep in mind that it's normal to pay $25 for beef and broccoli because you're inside Caesars Palace.