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| - I will decide after they deliver my treadmill whether to change this rating or not.
Tony there helped me and my husband out, he was very knowledgable, approachable, and friendly, got us a cup of water and even interacted with my baby. He knew everything and was not pushy. We bought the treadmill, which we hoped would be delivered next day--the whole reason we made the trip out--to get started on walking in the air-conditioned in doors. Alas, Tony informed me that it would not be next day and while I was disappointed, my overall experience was good enough to let it pass.
The next day I received a email asking me to let them know my correct number as someone had taken it down wrong. I both called and emailed them and finally got someone to take down the correct phone number but no one contacted me that day to schedule a delivery. The next day someone called but by that time they had filled up and would not be able to deliver till Monday, almost a whole week after my purchase! I had to call and voice my frustration and threatened this Yelp review, since the delivery guy was kind enough to state that "they fill up fast appointment wise". maybe that's why they should have taken my phone number right, and then called me back the same day I called to correct it?
I was going to go pick it up after that and we informed them, but then we were leaving town for the weekend, so we called to let them know. They had cancelled our Monday delivery already and were now going to have to rebook for another later date! I did some light scolding and accepted defeat. The next day I received a call that they would intact deliver on Monday-they were able to squeeze me back in. Anyway, I digress. If all goes well with delivery I will raise this rating to a four--maybe. We were going to go back to these guys for other equipment, but probably not now.
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