I come to Firestone because I have a credit card with them. In Tucson, the Firestone stores are few and far between unlike here in Phoenix where there is literally 3 at every four miles or so.
I stop by today for an oil change and a few of the recommended services at 90,000 miles. I did not feel like being so the girls and I stayed for two hours and 20 minutes. We were quoted two hours and they weren't that far off. The only thing that sucked was that there was only one bathroom for customers and employees and 5 chairs to sit in a corner staring at TV.
It was also not the cleanest location I have been to. Maybe it was just the day but I doubt it considering the amount of dust accumulating on the windowsills.
The manager and assistant manager appeared to be very knowledgeable, honest, and realistic about the issues that are going on with my car. :-(