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| - I've written a positive review about this store in the past. But since then, I've had 3 different experiences shopping there where staff were unhelpful and apathetic about solving problems. Keep in mind, between my partner and I, we've spent thousands of dollars over the years on clothing, shoes, watch, and even a utility knife as it's the main store we go for outdoor products because we really do believe in supporting local businesses. They tend to have the same designer brands as Sporting Life up the street, but we would ALWAYS choose to buy the same item at Higher Ground because we always appreciated that they were a smaller business and liked that the staff were well informed. However, over the past 6 months we've noticed the service at Higher Ground has declined, where there's a large turnover of staff who don't know anything. We've had 3 instances during their periodic sale events where one staff member has told us that an item is on sale and then another expresses it's not when we get to the counter to check out. I'm not sure why they have so much trouble keeping track of their sale racks and should maybe consider a different system. Tonight was the last time I will shop in that store, since lately, it's just too frustrating. I had tried on a pair of pants that were on the 25% off rack and was there the previous night when the sales person told me it was on sale. Then tonight, the person checking me out said it wasn't. She called the salesperson to check on my story (because she didn't believe me) and that salesperson confirmed that she had told me it was on sale. But then, after all that waiting, she told me she still wasn't going to honour the discount. If this was the first time this happened, then I can understand. But similar service issues have happened an additional 2 other times. I ended up leaving and buying the pants at Sporting Life for full price, because I just don't want to give Higher Ground my business anymore. I've been shopping at this store since the 1990s when it was on the other side of Yonge. They've always been on the expensive side, but because it was such a nice place to go with great knowledgeable staff, I never minded paying a little more. But the quality of service has gone down, so I'm ready to give up and just go to Sporting Life which is a little closer to where we live and doesn't have the continued problems of sales people not knowing what to do or having the authority to deal with a situation of customer dissatisfaction.
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