I have been here twice and the service has always been warm and friendly. I do take a number even when it's slow, but I've never found the system to be problematic.
Their baguettes are delicious. I am a baguette aficionado and they make a really excellent one. Crusty with a good toothsome chew. This is no fake soft bready baguette like the sort passed off by some places.
I have also tried their chelsea bun which was extraordinarily yummy. I wish I had bought more than one. It was crisp and just the perfect amount of sweet. It was not overly sweet or sticky as can sometimes be the case with these types of buns.
I've also tried their PB&J cookies (yum) and the linzer cookies (super yum!).
I will absolutely be back when I'm in the area.