The last time I used Uber (Friday 1/30) I needed a ride after the Direct TV Superbowl Fan Festival and didn't realize just how much the "surge charge" was going to cost. A 10 minute car ride (12 miles) turned into a $104.00 trip. Before we got in our drivers car we let him know our boots were very muddy. The event was outdoors and everyone that was leaving the event had extremely muddy shoes. He told us it was OK and to go ahead and get in. Two days later I had a second charge from Uber. A $75.00 cleaning fee. Absolutely ridiculous... You should disclose the fact that you will be charging us for cleaning instead of telling us it was OK to get in. I will either use lyft or just take a regular taxi over using Uber again. Horrible customer service also. You can't get anyone on the phone they only respond by email and it is not in a timely manner.