Tell you what.....I'm at the car wash across the street and I could hear some jerk screaming at dogs back there to "shut upppppp" over and over. People at the car wash could hear it all and everyone was just shaking their heads in disbelief. No chance I would ever take my dogs there. Scream and yell at my dogs like that there deafly would be some problems I live up the street and I'm actually looking to board for Christmas. But this place is a Hell No go for me. Brutal.