Called them after being locked out of my house, was told they would be at my house in about 15-30 mins. An hour later, I called back to cancel since I was able to find someone else, I was told I would have to pay the $20 dispatch fee. I refused since I was waiting outside, in the cold, for an hour, the woman told me that they had me on record agreeing to pay the fee. She then asked me for a credit card to pay the fee, I told her to send me a bill, which she said they couldn't do. After calling Bill's Key Shop & Locksmith, I was finally let in to my house within 30 mins, I wish I would've called Bill's first.