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| - Oh, wow! I don't know what happened... Had this been our first experience, it would also have been our last.
Based on our first visit, I was completely looking forward to going back. It was noon on a Sunday, the place was pretty busy so our twosome had to wait a few minutes for a table. No problem! We were still seated fairly quickly as two other booths close to ours were being wiped down. These booths filled with a party of 4, and a party of 5 while we placed our order.
Our drinks arrived and our waitress came by a few short minutes after having sat down to ask if my boyfriend wanted a refill on his coffee. And then, nothing...
Just shy of forty (40) more minutes passed and our waitress breezed by several times, not once did she make eye contact, not once did she check to see if we wanted a refill on our drinks (I actually could have used a second OJ). And then... the party of 5 who arrived AFTER us received their food order.... hmmm...
We flagged down our waitress and mentioned that we had been waiting for quite a while for our order.
Now, had 'I' been 'HER', this is what 'I' would have done: I would have smiled and cheerfully apologized for the wait. I would have topped up the drinks, I would even have made the REFILLS complimentary, and I would have said that I would go and check with the kitchen to see about the wait.
And WHY would I have done this? Because I USED to do this. I waitressed all through college, and admittedly, I sucked at it. I was the waitress that was completely scatterbrained and disorganized. I was the waitress that would confuse orders and forget which table ordered what. But you know WHAT? I was the waitress that regulars always ask for. WHY? Because I had a good attitude and didn't make my problems or the restaurants problems my customers problems. People LIKED me, and ATTITUDE goes a LONG WAY.
But since 'I' was not 'her' and 'she' was not 'me', this is what really happened: she cringed, she sighed, she looked annoyed and in a bit of a huff stated very matter of factly that the place was busy and each patron could expect a 20 to 25 minute wait. And then she walked away. STRIKE ONE.
Shortly afterward our food arrived. Yay! ... But... no.
I had the french toast with fresh fruit on the side (2 slices each of melon, grapefruit, and orange). I don't doubt that the fruit WAS fresh, it tasted quite fresh, but the top few slices were somewhat dried out. My french toast was not hot, it was warm and dry. My boyfriend had the eggs and sausage with mixed greens and the same sliced fruit plus sweet potatoes on the side. The fresh stuff was not so fresh just like mine. He didn't comment on his eggs, the sweet potatoes were practically burnt to a crisp and the sausages were ROCK HARD. I am not even kidding here people, he barely ate half of each piece. Our assumption was that the meals were likely sitting under a heating lamp for an extended period of time. The waitress never came by to ask how our meal was, or to see if we needed a refill on our drinks. STRIKE TWO.
Partially out of prolonged hunger, partially because we just wanted to get out of there, we wolfed down as much as we could eat (we both left food on our plates) and flagged down the waitress for the bill. My boyfriend pointed out his barely touched sausages and told the waitress that they were ROCK HARD and therefore could not eat them. She said she would check with the chef, then returned all of about a minute later with the bill. Wow, that must have been a quick conversation! No explanations, no apologies, no comps on the bill of any kind, just dropped it on the table and walked away. STRIKE THREE.
Mediocre food and terrible service, a complete 180 from our first visit. I am undecided if I will ever return.
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