UPDATE**
I have since returned to Sunridge Animal Hospital for a surgery needed.
Although they DID mess up, I believe it to be an error on the staff's end. Dr Abraham went ABOVE & BEYOND to make up for the errors, and has restored my faith in his knowledge & practices and compassion he has for animals, particularly mine :) He deserves FIVE STARS.
Only reason I have given four stars, is because of my previous encounter with the "snooty" receptionist, as well as the error blamed on the doctor by a staff member.