| rev:text
| - Came here with a friend the other day-we made reservations so we didn't have any wait time-it was an afternoon visit. We ordered the bread with tapenade and olive oil/balsamic vinegar, the tagliatelle bolognese, and the brownie for dessert.
Food was average to be honest. I've been to many restaurants where bread, tapenade etc is free. Our server was nice enough, though sometimes kind of intrusive to be honest. She meant well. One of my pet peeves is when you order an appetizer from a restaurant and you can't get half way through it before they bring out your entree. Now you have a table full of food. A good restaurant lets you finish or at least come close to finishing your app before bringing plates and plates of food.
My friend and I were busy catching up, so we take our responsibility where this matter is concerned. Our server charged someone else's meal to our bill, and it wasn't until we got home that we realized. I called the restaurant and spoke to a manager-I believe his name was Henry. He was kind and helpful. He had offered to give us a gift card or take the overcharged amount off of our next bill, as processing refunds were complicated on their end. In the end though, with us not knowing how soon we will return, if ever, we did insist on the refund. He spoke to the general manager who agreed to refund the amount, but we would have to go back to present the payment credit card before a refund could be done.
I had high expectations for this restaurant, but I wasn't at all wow'd. Everyone was really friendly...but the food wasn't that special. Sorry Jamie.
|