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| - Let me start off by saying that we have come to this location for many years, but this time was our last. The experience here has slowly declined over time. Our previous two visits were an insult to the restaurant business. I, myself, am a server and therefore understand when certain circumstances arise that problems may happen. That being said, our last two visits made me never want to return.
We had the same server, Jennifer S., both times. Her initial approach to the table took exceedingly long both times ( over 15 minutes). Once we got out drink and appetizer order in the waiting only further continued. Drinks took another 15 minutes to come out (soft drinks) and the appetizers never came out at all. Spoke with the manger, he apologized, and said he would make sure everything went more smoothly. He could only compensate so much for the lack of abilities from the server. Once our food came out, she, along with anyone else, besides the manager once, never checked on us again for the remainder of our visit.
We decided to give them another chance today, assuming that maybe it was a fluke. However, once we were seated and again started waiting, we knew there was a reason why we didn't want to come back. We had the same server as last time. This time, she greater us and it only took ten minutes. Drinks and appetizers came out in another ten, but we were without silverware. Our food came out in another half and hour, but we were still without silver because nobody had checked on us since we received our drinks and appetizers. So now, with salads, appetizers, both untouched because of no silverware, we had more food. Silverware came out when it decided it wanted to apparently. After speaking to the manager again, and explaining the events on this occasion and the last, he apologized and we received silverware. Our server came back once more before the end of the meal, and that was to drop off the bill. We had no refills or boxes until right when we were going to walk out.
This being said, the food here is excellent and has always been. Our service, and our server, were the worst I have ever experienced. Every time we would ask for something, which surprisingly wasn't that often since she rarely made an appearance at the table, she would say "thank you". Even when she forgot something, there was no apology, only a "thank you". She obviously doesn't care about returning customers or customer service at all for that matter. She is bringing the restaurant down single handedly. I can, in no way, speak for others who she served, but I did hear other tables around us complaining at the same time.
We would love to have a reason to come back here, but due to the lack of service quality, follow through from management, and overall poor dining experience, I don't know if I will be returning.
If you must eat at BJ's restaurants, please choose another location at the very least. You will be disappointed if you cone here expecting a nice experience. "Thank you"
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