Very positive experience. Went there to get 4 knifes sharpened. They are the best deal in town at $4 per blade regardless of the size. The only down side is that they use a grinding wheel for their rough grit, but finish by hand sharpening their fine grit. I was a little bit nervous they might take off too much metal (especially since they were nice Japanese blades), but the job was done very nicely and in under 20 mins.