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| - This place is around the corner from my house, so after reading all the positive reviews, I really wanted to bring my newly-rescued pup here.
Unfortunately, I can't review the office itself because I can't seem to get anyone to take the time to schedule an appointment for me. Perhaps they have become too busy as a result of all the positive feedback here...
In the past several weeks, I have called three separate times, on different days and at different points in the day. Each time, I have gotten the barely-comprehensible (due to speed), "Saguaro Veterinary Clinic, can you please hold?" Then, I am launched into dead silence for up to NINE full minutes without so much as a request to continue holding. (At least this last time, the girl waited for me to say yes before sending me into the cone of silence, which is more than I can say for the first two calls I made...)
Eventually, I just gave up on each call, hung up, & decided to try back later. I will admit that, after the first nine-minute experience, I gave up on the second and third calls sooner. To many of you loyal patients, nine minutes may not sound like much of a wait, but when you are juggling the responsibilities of two jobs, a 6-year-old, & a puppy... Well, every minute counts, and nine minutes of being in limbo seems like an eternity, especially when it happens more than once.
I gave two stars because I will give the benefit of the doubt to others who rave about this place, but part of customer service includes taking care of POTENTIAL clients in addition to current ones. After the last failed attempt, I contacted another highly-rated vet nearby, was promptly greeted, and scheduled an appointment for the very next day that even accommodated my super-busy schedule.
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