I called to make an appointment for my dogs and everytime I asked for my regular groomer they kept avoiding my request and gave me to the other groomer that my dogs did not know. Later I found out they were being dishonest that my dog groomer was not there...she was. They are under new management and in my experience so far, poor customer service for not listening to exactly what the customer needs are based on the unique needs for specific pets. It sure went downhill. I was a loyal customer with my 3 dogs for 4 years until I was not given a straight answer and told my regular groomer wasn't there, instead a groomer that never even met my dogs was being pushed on to me. So disappointing.