My first visit, but not last. Excellent food. Great burgers, just don't try to order a custom burger. They'll tell you to order one of their burgers and to substitute ingredients instead. A major flaw in service and a pain in the butt. They are slow to seat you as well. Even in an almost empty restaurant. I'm still rating them 4 stars because that's how good the food is here. Just pretend your in New York and you won't notice the bad service so much.