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  • I was very excited to get Lasik or PRK done here but now I have some serious doubts based on how the office is managed and their policies. I went in for a consultation, they said I would be a great candidate for PRK, may possibly be approved for Lasik. They said it had a speedy recovery time. I went ahead and booked the $300 pre-op battery of exam tests. The wait time wasn't terrible, I had all of the tests done, and then the doctor came in to explain that I was only a candidate for PRK, that I wouldn't be able to drive for 10 days, and for six months afterwards it was sunglasses 24/7 outside, vitamin C, fish oil, special prescription eyedrops, all this other stuff. OK - fine, it's *a lot* of recovery time - it would have been nice to have been told in the consultation appointment. The doctor was nice enough -- he has great reviews here -- and said he would rather I wait 4 months to get the procedure done to make sure my eyes stabilize - which is fine. I'm glad he is being conservative in his treatments. But in the meanwhile, I need glasses. I called billing several times, left a message each time and they got back to me a few days later. From the hours of tests, they couldn't even provide me with a prescription, and I would have to pay for my medical records (hello - the records are mine. I paid for all of the tests. why can't I have a copy of my own medical records without having to pay you a per page fee!?). The person in billing referred me to a woman in the office who said that for $79 they could do an exam so I could get a prescription. When I called back, they didn't honor this, and said they don't do any exams at all. The guy I talked to then said that they refer out to an optometrist (so... who is doing all of your tests in your office??) and then forwarded me to another black hole voicemail. It has been two weeks since I was screened for PRK and I still don't have glasses. I'm going somewhere else to get my prescription and my glasses because I really would love to be driving legally and I really don't see the point in going back to these people for PRK.
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