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| - Holt Renfrew Yorkdale has got to be THE WORST store for customer service and consistency.... Most times one goes and is rewarded with poor customer service, on the odd occasion, the service is impressive. It depends on the department you are shopping in. You can expect THE WORST from the shoe department. Where do I begin with my lament?
1) They are short staffed 5 days before a sale is about to start, who cares right?
I do, you see, the sales associates call all their regular customers to come in and pre-buy the stock that is going on sale.( Please keep in mind that these are people that buy 2-3 pairs of shoes of $1000 + or more per pair at a time, as if they are buying a package of gum.) This is to ensure that the customer gets the shoe and size of their choice and the sale price to boot, before the actual sale, by using a very convoluted system that they have devised.
So why would a sales person want to serve me, and help me buy 1 pair of $1000+ shoes at regular price? IT'S ALL ABOUT THE COMMISSION!!
2) On my most recent foray into the shoe department of Holt Renfrew Yorkdale, I had a hard time trying to get a sales person to help my daughter and I , but I managed to find one, who would give us the time of day and help us.
The shoes that we came to buy were out of stock in my daughter's size, BUT we were told that we could pre-pay for the shoes and they would be in store for pick up within a week. That was on May 22, 2016. He even gave my daughter his cell phone number so that she could text him for "updates" These shoes were a well deserved birthday gift to my daughter from SEVERAL family members. She was excited and thrilled at the prospect of getting the shoes. I on the other hand was very nervous that she would not get the shoes, as you see IT'S ALL ABOUT THE COMMISSION!! None the less, we bought the shoes. Our transaction took a total of 15 minutes from start to end. Meanwhile, there were people, monopolizing a sales person from before we got there, during a wait for a sales person, and during our transaction, we left, while they were still trying on shoes and "making a decision." By my estimates that would be about 45 minutes of time being used WITHOUT A SALE, versus my 15 WITH A SALE.
3) Commission trick #2, sales person pre-sells a customer shoes for pick up in store, BUT when someone comes into the store on the day that the shoes have arrived, with cash in hand, willing to buy the same style of shoes, if the only size in the store that are available, are YOUR PREPAID SHOES, guess what? YOUR PREPAID SHOES get sold to that person, who NEVER HAD TO PREPAY OR WAIT. When you contact them to find out what is taking so long to get your shoes, you get told a "story" about why your shoes are delayed.
4) Story #1---My daughter was told that her shoes had come in, BUT! the wrong colour was in the box!! REALLY??? Give me a break. But in another 5 days, her shoes would come in (hmmm....probably sold her pair to someone else and re-ordered her size in again) Or she could buy the colour that came in??? Go ----yourself. No, she wanted what she originally PREPAID FOR
5) Story #2---That particular style is sold out company wide. It is a very popular shoe. The manager will talk to you about it.
6) Story #3--- Manager says, You can wait up to 3 weeks for the shoe and size to come in, or you can get a refund. But, if you get a refund and re-purchase, then a $100 coupon that was used at the time becomes null and void and you can't use it toward the re-purchase of the shoes. When asked how a shoe could be in stock on day of purchase and PRE-PAYMENT and then suddenly out of stock, my daughter was told that someone put the wrong colour shoes in the box that was sent to the YORKDALE store. (Don't BELIEVE a single word that you say). That would mean that at time of purchase there was only 1 pair of shoes in my daughter's size available company wide. If that was the case, we should have been informed as such. BUT I DON'T BELIEVE that was the case.
My daughter opted to wait for the shoes in her size to come in. She has been texting the salesperson who sold her the shoes regularly for "updates" but what a surprise, he has stopped responding......
Hmmm....the COMMISSSION plot continues....
Do yourself a favour, walk right by the shoe department in HOLT RENFREW YORKDALE, go elsewhere to buy your shoes, buy online if you have to! WE ARE NEVER GOING BACK THERE AGAIN!!! I'll pay more, if I have to, but I'll go where I'm treated better than here, and there are no COMMISSION GAMES being played.
As it stands, we are going to get a refund and get our shoes from Saks... so sorry. We are Canadian, and want to support a Canadian company. Why does it have to be so hard?
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