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  • I would describe my experience but considering I wasn't acknowledged by one single employee during the 10 minutes I sat at the hostess stand, I wouldn't say I had much of an experience. They have a promo for unlimited chicken tenders and unlimited rip tips, so it was very busy. I'm from the industry so I completely understand it being busy. But for a hostess to walk right past my family multiple times and not say a single word, that's not terrible service, that's NO SERVICE. I didn't even get bad service because I didn't get any service AT ALL. I wouldn't have minded waiting 15-25 min for a table, but I would rather do it knowing I'm only waiting for that time. I mean come on, we had to leave because my two daughter was crying; she was hungry, go figure! The fact that nobody stepped up and Played the "that's not my job role" is atrocious, but the fact that the hostess(who's job it is to TALK to people and seat them) didn't do or say anything is the worst part. As you can see I'm extremely disappointed, rightfully so. I know managers and higher ups read this stuff so get a good look and actually use this to help your store. I don't want other people not being able to eat, including 2 year old children -_- I can't say I'll ever return. It's right down the street from my house, but I'll drive further to actually get service.
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