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  • YELP 365 CHALLENGE 2014-(160/365) "Total Monstrosity" Dear Ice Monster, We came with very high hopes and a lot of excitement that you've been in the neighborhood for two weeks now.Brand spankin' new, video screen of all your beautiful treats, nice display case showing off your pastries, desserts and sandwiches, view window of the kitchen where all the magic supposedly happens, and very comfy seating and games to play while we enjoy our drinks and desserts...WOW! That wow factory snowballed for the worst as soon as we placed our orders. Your two servers looked very professional and seemed ready to bust out the orders like no ones business. I don't think they were ready when the Yelperazzi rolled in. Wifey ordered the UGI Milk Foam Tea, and out of curiosity I asked what UGI was. His answer? "Um, That's what we're(you mean you!?) trying to figure out..I think its a kind of tea leaf. I can try and Google it?" HUH? I also asked about their Honey Milk Tea, and he assured me it was delicious, and he had the nerve to confidently add on that they make their boba fresh everyday. Sold! We all sat around a huge table and were enjoying a few rounds of Jenga when I look up to see what the hold up is with our orders, it was chaos.Two servers trying to get the orders out and through the glass window, the man who I think created the Ice Monster Cafe standing behind the scenes watching his workers take the fall, and seemingly more interested to get back to the FIFA World Cup, but he couldn't return knowing that we were right next to him and didn't receive half of our orders yet! The five year old in our party gets a coffee drink instead of a tea that he ordered, Wifey's order was good, another drink was wrong and had to be fixed, my order came 20+ minutes later and was not a Honey Milk Tea like I had ordered but a Thai Tea and I drank it anyway, and the boba? The most al dente boba I've ever tasted. Not a very good first impression, but we wish you the best and hope you are able to work out the kinks...ALOHA!!! Shaka Meter: \uuu/ \uuu/ 2 *one for the comfy seating, one for Jenga!
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