We visited on a Friday night around 4 pm . The wait for our table want bad maybe 15-20 mins. The experience went down hill once we were seated. First the tables are entirely too close you can bearly walk through the resturant and we were seated so close to the neighboring tables we were able to speak up converstaion they were in less than arms reach on both sides ( we sat along the windows). Second problem was we waited aleast another 25 mins before the server even acknowledged us . It was so bad that the lady at the table next to us actually said something to the waiter for us. So that automatically put me in a bad mood but we stayed. She wasnt very friendly she just took our order and was done no specials nothing . The food came out fast considering. Food was awesome the fries were good as usual and the sandwiches are massive . I had the Cleveland Cheese Steak and my date had the El Diablo Burger both were good too much food but very good. I wouldnt visit again because it is still new to the area and the service was horrible so to wait and then have crappy service I will just avoid this location until the newness simmers down. I guess I'll have to venture to the Cleveland Heights location . 3 stars only because of the extremly bad service .