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  • We personally had a bad experience. Our salesman was very nice and respectful. However, the fireplace doors we ordered for our over 60 year old fireplace only had a 1/4 inch overhang which did not cover what the original doors covered, therefore exposing things that weren't intended to be seen. They insisted they followed proper protocol, which perhaps they did, but it did not work for us. Next, to solve the problem, they ordered a "surround" panel or frame made of the same material which costs an additional $250 for us. Plus, who knows what this is even going to look like? There aren't any pictures. For over a month now we have been in limbo. We removed the old doors thinking we could easily replace and move on. Not so. We repackaged the doors and it has been sitting in our living room making the place look junky and we missed over a month of good fireplace weather. I requested a discount and free installation. All they could offer was half off installation which is $75. For some reason, they couldn't even spring for $150, which would have made me feel better. Offering such a cheap resolution to our dissatisfaction just makes me more angry. So, it seems they would rather have a pissed off customer and save $75 than cough it up to make me a little happy. We've spent well over $1000 and the owner couldn't give us a $150 installation for our trouble. Nice salesperson...Not sure what to think about the owner. We will never recommend this company; we will never use this company again.
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