horrible service from "supervisor" tammy. she refused to let us exchange a purchase due to the wrong size. it was curtain rods. her reason was because we used a coupon when we originally bought it the day before. there wasn't even a price difference. she said the only option was to return it and that she didn't make up the rules. since i had no choice, i returned them.
since i no longer had the rods, there was no need for the actual curtains. i decided to go out of my way to go to another anna's linens. i explained that i had to return the curtains and i no longer had the rods. when i explained to the supervisor of the other store (blue diamond) - she was confused on why i was told that. she apologized and was embarrassed that a 'supervisor' would give me that information.
as a result, she offered to provide me the same discount/coupon and get the correct size rods and i no longer needed to return the curtains.