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| - Spa Ritual in Crowfoot, Calgary NW. This review should have been posted about 6 months ago, sorry.
The facial was pretty good, the pedicure also pretty good and the most comfortable chairs ever!
The massage however was horrible. I had the most stressful massage. In the last 15 years I have had at least one massage a month or more. ( I know, I'm very lucky).
I have a very stressful job as a broadcaster, and often stressful days, so massages are not only "needed" to keep my high stress level down, but wanted as well. The massage therapist was polite and proper, as soon as he started working on me, I felt his hands were shaking ... and I literally mean shaking, ( nervous perhaps? Hungry, maybe) I'm not sure but I don't think it was my job to figure out why his hands were shaking- but it make me feel so bad and it stressed me out so much that I had to get up ( literally) and end the massage after about 10-12 minutes- maximum, no I'm not kidding.
No relaxation, none, nada, wala, zero, keiner, kanenas, semmi, nessuno, ebos-eum, zaden.
When I started shaking as a result of him shaking - the nervous, horrible energy he gave off- that's when I got up, I told him I was really sorry, got up and walked out.
I didn't know what else to say to him.
It was my last treatment that day, I went straight to someone who worked there and asked for a manager to meet me in the changing room. A very polite woman met me shortly as there was no manager that day, to listen to what happened. She apologized and said she would meet me at the reception.
She was only one person I could discuss this with, I asked her for a gift certificate for only the massage, by then it was then 15 min after the massage had started. I told her I got up
not because I wanted to but because I "had" to. I told her that
the rest of the services were were good.
She told me she was the 3rd in line from the manager, said she could give me a 15% discount off the massage. I was shocked, we had spoken at length about what had happened, and I was being offered 15 percent, yes 15% off of 190.00 for a 90 massage ?
That day I had a booked and had - a purifying facial $135.00 and a "ritual spa pedi" $115.00 - the massage for 90 min for $190.00.
The bill for all three services was over $400.00 - I asked her if she could call her manager or the owner- she called someone, I asked who, she said the manager/owner... who was ( off the premises) and was happy to say she could give me, 20 percent off the massage, she was sorry but that all she was allowed to give me!
Spa Rituals prices are really expensive, I expected the best services, and a relaxing happy experience. I certainly expected at that point not money back- but a gift certificate for the ( massage only), I wanted to go back to try the spa again - the woman apologized and she was sincere - but no gift certificates could be given, nor money any extra refund.
She was happy to give me- 20% less for my massage. Needless to say after the relaxing pedi and the pretty good facial- I was upset. The calmness evaporated. Had I been treated properly, I live about 20 min away- I would have been a "forever" customer. I was looking for my new go to spa - as I'm new(ish)to Calgary. I'm a very loyal customer, always going back to the same place.
As an aside, I had/have my "go to" Spa in Montreal that is amazing. I will do a review soon, about the SPA ST. JAMES (Montreal) the kind, caring, very smart business woman, owner 'a name is Carol- I was a loyal customer for at least 5 years or more. I only went to Spa St-James at least 3-4 times a month for massage, facials, facial treatments, pedicures ( Tanya for pedi was amazing )etc. Carol the owner and her son makes sure their clients are happy and leave relaxed with a smile above all, that's what is important to her. You really feel you are way more important to her than money. By the way her or her son are always on premises.
However at Spa Ritual I was stressed out at the end of my afternoon there . Yes, they got $190.00-less 20% from me, but was it really worth loosing a new and potential returning client? I'm not sure only the owner knows the answer to that question.
Maybe they have such a large clientele that they don't care about one person, but they should. I was promised a call back to discuss it with the owner. I didn't want to discuss anything I wanted a gift certificate - to compensate. I even said that I'd be happy with a gift certificate for 150.00 then I went down to 125.00 - No, it wasn't possible.
Yes they got my approx $190.00 for the massage (less 20%) but they lost me forever.
Spa Ritual is a beautiful place- actually stunning, very clean, and truly very zen. A lot of money went into decor.
The people at reception were really nice- but customer service, severely lacking. Its obvious the owner doesn't care. It must be nice to have a business where you don't have to keep your clients happy to keep them, or in this case, loose t
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