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| - ProStar* was a contact given to me by a friend in Canmore. We have two back to back properties and one had bathroom issues. Living in Sherwood Park, I knew I was going to need someone I could trust on the ground and from our first meeting with Cyd Fraser, I knew this was going to be my choice. At the end of our initial walk through, I watched closely as Cyd explained this is a larger project than replacing a leaky toilet. Okay, I knew that but what I could not appreciate then was, this was going to require a close working relationship with someone with which I would be separated by 401kms. The first estimates included the mark-up that I was going to be paying ProStar*. Some may not like that but that information is just as vital as deciding what fixtures to install. So we entered into a relationship built concretely on texts, email, texts, quotes, texts, approvals and texts. One month into the project, I am embarrassed to say that I stopped reading all of the in depth reports Cyd sent because well, she is just to good for that kind of oversight. At somewhere south of $140,000, our project may have been larger than some but I was about to find out how ProStar* handles emergencies. As the homes were waiting for my Canmore visit for my final walk through, the basement sewer backed up in one of the houses. By the time Cyd had me on the phone she already had a crew on the way and repair and remediation were covered by my sending an email approval. The back-up was a result of shoddy work done on behalf of our insurance company following the Canmore floods. They would argue it was not their fault but when your insurance provider tells you they guarantee their work, please try not to laugh loudly. Comparing their quotes on one of the emergencies we had, the insurance company and their selected trades were definitely cheaper. But ProStar* included not only removal of items that were damaged but, removal from the yard to landfill. Is that something that insurers even need to check up on? The insurance company handling the flood issue, replaced the furnace, washer, dryer and hot water tank. I know because they were left behind in the basement for us to deal with. Thank-you to ProStar* for cleaning up what they left behind. Cheaper is never better when you read the fine lines. ProStar* brought both homes up to current electrical code and assisted us with all building permits. Thank you just does not seem like enough but, THANK YOU ProStar*!
Bruce and Jill Audley
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