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  • So, we were here on a trip from San Diego, we usually stop by or stay at The Orleans and we always stop in at Friday's for a bite to eat. Either a meal or just snacks. We have always liked this spot. Very convenient and friendly. However there certainly seems to be a change, and it's not for the better! We were in a bit of a hurry, there was a little bit of a line to be seated in the dinning room, so we chose to sit in the bar. All we wanted was skins, a cocktail and an ice tea. So we sat at a bar table, and nobody paid any attention to us. So I got up and walked over to a lady behind the bar and patiently waited for her to take a quick break from chatting with an obvious regular customer. She never acknowledged me, Laura went to another bartender and asked for someone to take our order. She was rudely told that we waited because we sat ourselves in the bar. The lady said she would send someone over, but sure made it seem like we were putting her out. Laura mentioned her treatment to the manager, who spoke with the bartender (before we got our drinks... EEK)! Sure seemed like the waitress thought we complained about her, because she barely said a word to us for the first time or two she stopped by, but then warmed up and was OK. So we asked to speak with the manager again, about the whole situation. She apologized and made excuses. I explained that we have been coming here for 5 or so years, and have always been treated well, but this time was certainly different. I asked her if she ever looks at the Yelp reviews for her store, she said no. They have their own review system and don't care about Yelp. I told her she really should. I explained that Yelp is HUGE now, and she could learn a LOT about her store. Well the skins did arrive and they were OK, nothing to make us go out of our way for again. Certainly unless Yelpers start giving this place a better rating we won't go out of our way to eat here again. The manager did comp the cocktail, but we were running well behind our expected time, but it worked out.
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