| rev:text
| - Bloom used to be good-actually it used to be GREAT. BUT, I noticed that the quality of the product has decreased quite a bit in the last year or so, but they dropped the prices to rock bottom-so that makes up for it.
HOWEVER, The professionalism and appearance of the staff has declined as well.
Perhaps the MMJ business thinks that customers aren't worth any effort at all? Or perhaps brick and mortar stores in our new "everything is online" world just had forgotten how to treat CUSTOMERS? Regardless, I am a middle class, middle aged person, who is a legitimate card holder-I have several painful and permanent issues. Therefore, I'm NOT going to put up with absolutely abominable customer service. Bloom is not doing me any favors by selling me "weed."
So, I've been spending a bit more and going to other dispensaries.
However, last weekend, they sent me a text offering an amazingly good deal. Since I live almost an hour away, I preordered online, and that's where they committed an EPIC FAIL.
They checked me in, checked my order, and gave me the "everything is okay."
I went and sat down. And sat, and sat, and sat. Others who came in after me got served, even people that hadn't pre-ordered. Just as I was getting cranky, they called me up. And part of my order was "out of stock"
Then why offer it for sale online? Why approve my order and have me drive 42 minutes ONE WAY only to have me get there and be shorted?
So, the counter chick wants to know if I want to buy anything else, but there's no menu up there, no way to decide what to substitute. So I said something like, okay, what? do you have the menu? Counter chick didn't seem to understand me when I said that, and finally went to go get the manager that I had been asking for.
It gets WORSE. The manager, (Really? He looked homeless) Eric Reyes, called security to have me removed from the dispensary.
The security guard was awesome. Polite, helpful, friendly, clean cut...the "manager" needed: A shave, a beard and mustache trim, a haircut, some new clothes, a shower, and a comprehensive listening class. Unbelievably bad online experience, absolutely laughable brick and mortar experience.
Pay more, go to Tru Med, go to Harvest, go to Parc...but don't be sucked in by cheap medication-you get what you pay for.
If you don't believe me, read all the reviews from about June 2017 until now.
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