Eek! Me thinks not is the truth! HORRIBLE with a CAPITAL HORRIBLE! About 3-4 weeks ago I took in a 20x20 poster to be framed. The guy told me it would be ready 9/19. Notice that It's 3 days later than 9/19 and I have not yet received a call from them telling me my frame STILL isn't ready, but I have also called multiple times since Monday and I sit on hold for 10-20 minutes only to find out they still haven't done my frame. If you quote a date, it needs to be available to be picked up that day or before in my opinion. After speaking to the manager just now, he says they have "125 customers that they deal with weekly in the framing dept." uh-huh. That's NOT that many customers for a big name store and if they can't get their s*** together by the day they say they will, then they better back it up with a phone call or in the future recommend a later day that the item should be finished and ready for pickup. Total crap. Two thumbs DOWN, wayyyy DOWN.