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| - I called on Saturday morning to make an appointment for my two dogs, both needed their nails trimmed and one of my dogs needed a shampoo/grooming. I spoke with a man who said he had an opening in the schedule at 12pm, before handing the phone to a woman (Diane, the owner). Diane advised me that I could come in at 10am, to which I replied, "But he just told me 12?" and then she said, "How about 11am?" She didn't take down my name or phone number, giving me the impression that I didn't have an appointment reserved. Very confusing phone experience, and a little difficult to hear them because there were a ton of dogs barking in the background.
Canine Preferred is located in Old Town, but it's not a super nice or posh place. The exterior of the building is unassuming and basic, with an interior to match. When you enter the building, there is a lobby with counters that open up to the grooming area, so you can see the dogs getting groomed. It was very chaotic and noisy inside, with probably twenty dogs in the grooming area. The dogs aren't crated, so they are either tied up on a grooming table, or just running around. It doesn't seem very safe to have dogs running underneath the grooming stations - what if there was a ruckus and the dogs bumped the groomer while she was clipping my dog's hair or nails? What if my dog got hurt?!
On the opposite side of the lobby, there is a window opening into another room, where a man was sitting on the floor with a dog in his lap, cleaning its teeth. He was wearing a headlamp and had tools surrounding him on the floor. I don't know much about canine teeth cleaning, but it didn't seem very professional to me to have him out in the open, right by the lobby. It was a little unsettling to see a dog knocked out in someone's lap, getting its teeth cleaned.
Diane wrote my information on a notecard, asking me for my name, phone number, and how I wanted my dog groomed. She didn't ask any questions about whether or not my dog has all of her shots, or if she was currently/recently sick. I waited while she trimmed my little dog's nails, but had to leave my big dog behind for the shampoo/grooming. I would by lying if I said I didn't have some anxiety about leaving my pup there amid the chaos. I am a worried dog mom and the atmosphere inside Canine Preferred didn't do much to soothe my nerves.
After two hours, I got the call that my dog was ready to be picked up. I am happy to report that my dog looked great (and smelled good too!) when I picked her up. I paid $70 for my big dog to get a shampoo, grooming and nail trimming, as well as the nail trimming for my little dog. Definitely reasonable prices for nail trimming, only $5 per dog. The price for the shampoo/grooming is comparable to other groomers in the area, but doesn't come with the peace of mind I would have at, say, a Petco/Petsmart. I won't return here for a grooming simply because it is chaotic inside and gives me anxiety about leaving my dog behind. Since the nail trimming was so reasonably priced, I will return for that service.
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