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  • First, i didn't know until later this is not a real "Verizon Wireless" store. This explains a lot of the headache I went through. Multiple "bogus" fees rolled into my final transaction. My $100 phone which came out to $127 (and before that price they said it was $175 but after an hour of them removing BS fees it came down to 127) was a little confusing to me because how does a $100 transaction come out to $127 and when I asked why she said it was taxes. It wasn't until I was half way home that i thought "taxes in Arizona are not 27%, hell not anywhere". When I looked, it was another fee of 20 called "READY 2 GO DEVICE SET UP". This store is an absolute waste of time. I did not describe all of the highlights that made my visit frustrating as hell mainly because I don't have the time or space to type it all out for you. Everyone knows you will pay a lot for a "free" phone but this was different circumstances. The phone wasn't for me. I already had a new S4 but never used my upgrade. I can't believe they can setup a shop and trick customers into thinking it's a legit Verizon store. The experience was sooo bad that when I told her I saw the phone online for "free" she told me I must I have read it wrong. "Why couldn't she see the same phone Verizon wireless offered for free?" I literally had to leave the store, go back to work, do a "print screen" on the web pages I was able to see and then bring them back to the "go" version store to prove it was free. I'm sure this is because they are NOT a legit store but a store owned by "Joe Shmo" that sells Verizon products. Update, "I thought this nightmare was over": my mail in rebate came in but only for half. My $100 rebate showed up as a $50 rebate. I called the "go Verizon" where my nightmare of a transaction took place and they were unable to help me unless a came in. So i went back "again" to the store and they printed off the transaction confirming it was for $100. My options were to resend all of the information back and call citi card to dispute and fix the error. Its amazing how this error is my problem. I was soo pissed i called Verizon and basically said if this error is not fixed over the phone i will be taking the 5 lines i pay for a month and move to t-mobile asap. After being on the phone for 1 hour it was resolved and they said a new card with $100 will be sent out on 9-4-2014 which is weird because today is 09-09-2014 (I just realized that as i was typing) "oh dear god" lets just hope i can get what is owed to me without any more headaches. I drive a truck and unfortunately my 5 trips to that stupid "go Verizon" store has cost me more then 50 bucks.
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