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| - I've never had such a heartbreaking experience in my life with any store/restaurant/customer service establishment. I'm not even a yelp kind of person, but I'm writing this review, my first ever, in hopes I save even one person from the stress this store has put on me.
I'm my best friend's maid of honor and she chose to purchase her wedding dress and have her bridesmaids buy their dresses through this store. It just so happens that my brother is also getting married, and using the same bridesmaid dress designer as my friend, so I figured I could kill two birds with one stone and order both dresses through Lillian Lottie. From the beginning my experience was horrible. Though there were a few saleswomen who were quite kind and competent over the phone (I do not live in Phoenix, so my transactions were all over the phone), the majority have no idea what they are doing. Most times I called I would be put on hold til I was eventually hung up on, put through to the wrong person, or told that the salesperson was unavailable and would return my call. (Obviously I understand that a client in store is more important than a phonecall, so returning my call seems totally reasonable. But she never took down my name/number. ...That info is kind of essential to return a call, isn't it?)
Next problem: the ordering of the dresses. I will spare the long-winded details of this next part, but in a nutshell, my dresses were both tremendously too large. I understand that bridal sizes are different than street clothes, but considering the fact that my measurements were sent to them from a tailor, and that the designer of the dress had a website that said my measurements should have equalled a 10, I found it quite odd that they were insisting on my purchasing a 14. Listening to the woman on the phone, I agreed. Huge mistake. The dresses showed up at my door and when I tried them on I looked like a lady on the cover of People magazine wearing her clothes after she had lost 100lbs. I called Lillian Lottie devastated begging for a return and reorder, and they said it was too late, there was nothing they could do, and that they stood by their size chart. The designer couldn't possibly make a new one in time.
Turns out every single other bridesmaid had the same issue with their dresses. (Though none as severe as mine, and unfortunately none of them had purchased TWO dresses.) After much stress on the sweet bride (who eventually removed her purchased wedding dress from Lillian Lottie and took it to be tailored at another place... oh, did I mention they originally ordered her the wrong dress? I suppose I will save that for her yelp post...) we managed to get a little bit of money back from Lillian Lottie for the alterations. They even admitted that they messed up with my sizes specifically. So I took the two dresses to a local, well-respected tailor and awaited the alterations. Today I picked up my dresses...
...They look horrible. The tailor did a beautiful job working with what she could. She basically had to recreate the two gowns, but there was nothing much she could do... they look like completely different dresses. I'm so upset with Lillian Lottie because rather than just admitting from the beginning that they may have miscalculated sizing they could have returned the dresses to the designer and get a smaller size. Instead they were too bent on being "right" and said there wouldn't have been enough time. (I even contacted a higher up from the actual dress designer, and they were appalled that Lillian Lottie claimed it couldn't be done at the time this first issue with Lillian Lottie occurred.)
My best friend's wedding next week. The dress looks disgusting, but it is what it is. My brother's wedding is in October, so I'm hoping I can work with the designer and figure something out. It may seem odd that though this debacle has been going on for several months, that I'm only posting this now. However picking the dresses up from the tailor today and looking at the dresses hanging next to me right now, knowing that it is over $500 worth of dresses that I will never wear again is enraging. They should pay for both of these dresses. But they won't. They have my money and I'm out of their hair, so why would they? So basically I'm writing this post to warn you ladies out there... do not shop at this establishment.
Worst part is I'm engaged. I'm having a humongous wedding in Phoenix in May. I have yet to buy my dress or choose the bridesmaids dresses. Not only will I be taking my business elsewhere, I will make it a priority to inform any one I can to never shop at this place.
To Lillian Lottie: I expected more. You seemed to have class. Sadly, I was proven otherwise and unfortunately I'm the only one suffering from it. Two dresses and over $500 down the drain. And please don't respond with a snarky comment, Lillian Lottie, why I'm wrong and you're right. I've noticed you do that, and it's unbecoming.
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