We love this place! We live super close so we walk there all the time to get our Chinese fix. The staff is always super nice and friendly - telling jokes and being playful with kids at nearby tables. They always give complimentary tea and so far, desserts (small ice cream or macaroons) at our meals. When we read reviews prior to our first visit, we couldn't believe people thought that heavy Chinese accents at a Chinese restaurant was a con.... either way, the English is decent enough that this Midwesterner has no problem understanding. Highly encourage that you give this place a try!